FAQs
AirsoftGOGO is a Hong Kong-based retailer specializing in airsoft products. We provide high-quality airsoft guns and accessories for Survival Game, Military Simulation, Airsoft Game, IPSC, Airsoft Skirmishing, Shooting Game, and War Game enthusiasts. As airsoft gamers ourselves, we understand the importance of finding quality products at competitive prices.
As one of the fastest airsoft products providers in Asia, we pride ourselves on:
- Daily low prices
- Top quality service
- Extensive product selection
- Professional product knowledge
- Fast order processing
- Competitive pricing
We process and ship all orders within 3 business days after payment confirmation.
We provide several shipping options:
- HK Post’s EMS service (SpeedPost)
- HK Normal airmail
- Free shipping on selected items
Yes, we ship globally. However, please note that airsoft products cannot be shipped to:
- Canada
- Australia
- New Zealand
- Germany
- Singapore
- Malaysia
- Indonesia
Yes, all airsoft guns shipped to the United States will have an orange plug affixed to the barrel end, as required by US import regulations.
While we can ship items worldwide, we cannot guarantee delivery or be responsible for any confiscation or seizure by customs. We recommend checking your local regulations before ordering.
We adhere to internationally recognized standards of personal data privacy protection:
- We only collect personal data on a voluntary basis
- Information is used solely for stated purposes
- Our staff complies with strict security and confidentiality standards
- We won’t use your data for other purposes without your consent
We only record visits as ‘hits’ for statistical purposes. No personally identifiable information is collected during general browsing. Personal information (name, phone, address, email) is only collected when voluntarily provided.
We recommend:
- Checking the list of restricted countries above
- Contacting us directly if you’re unsure
- Reviewing your local regulations regarding airsoft imports
Warranty policies vary by product type. Please check individual product pages for specific warranty information or contact our customer service team.
We accept major credit cards and various secure payment methods. For a complete list, please check our payment options during checkout.
We accept returns of unused products in original packaging within [X] days of delivery. Please contact our customer service team to initiate a return.
You can reach us through:
- Website contact form
- Social media channels
Yes, we offer special pricing for bulk orders. Please contact our sales team for more information.
For current information about our physical locations and showroom availability, please contact our customer service team.
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